Number Portability

All numbers should be on the same bill from your current carrier. If you have multiple bills or more than one carrier you'd like to port numbers away from please submit each request separately.

To process your order we need a copy of your most recent phone bill with at least the main phone number listed on it. The port will fail if the address or authorized signature on the bill and the LoA/Resporg form do not match what the carrier has on file.

While you can port regular phone numbers (DIDs) and toll-free numbers, they cannot be listed on the same port request.

Which form to use:

• If you are porting a regular phone number (DID), please fill out the Letter of Authorization (LoA).

• If you are porting a toll-free number, please fill out the Resporg form. (Toll-free numbers are numbers that begin with one of the following three-digit codes: 800, 888, 877, 866 or 855).

 

Please be aware of the following:

• DO NOT cancel your old service until the port is complete

• The porting process can take from 3 to 30 days

• Your old carrier may charge an early termination fee

• These numbers are standard phone numbers, not features (like star-ring)